General Queries
Where is CCJK located?
CCJK is a globally known China-based company with multiple offices in China and other countries including United States,Spain, and Pakistan. For details, you can visit our Global Network page at https://www.ccjk.com/global-network.
How experienced is CCJK?
Founded in the year 2002, CCJK is a global translation company with operations in the Asian Pacific region, Europe and America. We translate over forty million words a year for businesses in every sector, with clients including names like Airbus, Cybex, Jebsen, Siemens, Kienbaum, and Xrite. With a global network of 30,000 plus professional translators, we have extensive experience translating across a wide range of language combinations and industry specialties.
- Launched in 2002
- Operations in 5 continents
- Clients in over 60 countries
- A global network of 30,000+ professional translators
- 230 plus languages
- 5000+ loyal clients
What languages do you translate?
CCJK is able to provide the most precise and in-context translation services with ultra productivity in a range of widely spoken languages across the globe, which include but are not limited to: Arabic, Asturian, Bengali, Bulgarian, Burmese, Catalan, Chinese Simplified, Chinese Traditional, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Greek, Hebrew, Hindi, Hmong, Hungarian, Indonesian, Italian, Japanese, Kazakh, Khmer, Korean, Lao, Latvian, Lithuania, Malay, Malayalam, Norwegian, Persian(Farsi), Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Somali, Spanish, Swedish, Tagalog, Tamil, Thai, Turkish, Ukrainian, Urdu, Uzbek and Vietnamese.
For which industries do you offer translation services?
We provide a one-stop solution for all your translation needs. Our team of skilled and qualified translators covers over 40 industries including Business and Finance, Education, Life Sciences, Automotive, Manufacturing, Marketing, Film and Media, Technology, Medical, Engineering and Technical, Travel and Tourism, Legal, Cosmetics and Beauty, Agriculture, E-learning, Fashion, Gaming, Oil and Gas and many more.
How can I contact CCJK?
Whether you have any queries or you want to get a free quote, you can simply contact us @ https://www.ccjk.com/contact/.
How do I sign up as a translator?
If you want to sign up as a translator with CCJK, all you need to do is visit https://www.ccjk.com/join-us, fill out the form and hit the Join Now button to submit the form. Alternatively, you can send us an email to [email protected]. One of our representatives will get in touch with you soon and help you get started.
How do you ensure quality for my translation projects?
CCJK assures the quality of translations by applying proven quality assurance and quality control procedures, as well as stringent project management principles. Additionally, we provide FREE sample translations of your text before you place an order. This sample translation will give you a perspective view of our translation quality and style. Sample text translations are typically completed within 24 hours.
How will you deliver the completed project?
When translation and the subsequent editing are done, we will immediately send the translated work to your designated contact email address. You may also contact the project manager and find the particular order and download the translation.
Payment
Which payment methods do you accept?
We accept payments via bank transfer, wire transfer and Paypal.
What currencies does CCJK accept?
We prefer payments in US Dollars but we do accept other currencies as well.
Do you take advance payments for translation projects?
Yes. We take payments in advance for all translation projects. If you have any queries or need some information prior to placing your order, we are more than happy to help. Contact us at CCJK.com/contact and get all your questions answered in a while.
Can I get a refund if I don’t need translation any longer?
No, once you have placed the order and our team has started working on it, you cannot get a refund.
Pricing
How do you charge for translation?
The price depends on your target language, chosen industry and actual length of your project. We usually charge on a per-word basis. For details, you can contact us at ccjk.com/contact.
Do you charge extra for revisions?
No we don’t. We aim to provide our clients with an outclass experience and offer upto 3 revisions for free.
Do you offer any discounts?
Certainly yes! We do offer exciting discounts on different projects depending upon their details. If you want to know more about the discounts, you can contact us any time.
Are there any special pricing plans for lengthy translation projects?
Yes. Here at CCJK, we have different pricing plans and packages to meet the needs of different clients. You can choose Standard, Professional or Professional Plus package as per your requirements. For more details, you can contact us at ccjk.com/contact.
How can I get a free quote?
For a quick convenient quote, ‘Get Free Quote’ button is added at the head banner of all web pages on our site. All you need to do is click the button, fill in the required fields of the form that appears and hit the send button so that we can provide you with a competitive quote as per your project requirements.
What information do you need to provide a quote?
In order to determine the cost of your project, we need the required source and target languages, the services you need, your expected deadline and the source document(s) for translation. In the event that the document(s) is/are not available, we need an estimated or accurate word count if possible. Without the source file(s), we are not able to provide an accurate quote that accounts for all variables, such as file format, layout, repetitions, specialized terminology, etc.
Do you charge extra for urgent translation services?
Yes, we do. In case you have some urgent translation need for an extensive project, we do charge extra. The urgent fee is reasonable and depends on the project details. For further information, you can contact our sales team any time you want.
Privacy
How does CCJK guarantee confidentiality?
We understand the importance of proprietary information being treated as CONFIDENTIAL. If requested, CCJK will sign a non-disclosure agreement in order to assure the confidentiality of the document to be translated. All documents are stored in a secure environment and no proprietary information is ever released to any person or entity that is not bound by our non-disclosure agreement.
How secure is my personal data with CCJK?
We, at CCJK, pay special attention to your privacy. Your data is completely secure with us and we don’t share any of your information with any third party.
Translation
What is your translation process?
Contact Us
Fill the form on either our Contact Page at CCJK.com/contact or Get Free Quote at CCJK.com/free-quote. Attach the source files and tell us your exact expectations in the description box.
Receive the quote
In the shortest turnaround, we will send you back a detailed quote with no obligation attached but an estimated delivery time.
Project starts
You may decide whether to award us the order and once we get affirmative confirmation, the project will be initiated immediately.
Get the translation
The translated document will be sent back to you after being edited by a second editor, whose sole mission is to ensure the language precision and clarity of the translation.
Who will translate my documents?
We employ a combination of full-time and part-time professional native freelancers and graduates in linguistics. Rest assured that your project will be translated by skilled, experienced and industry-specific translators.
Can you maintain the complex formatting and style in the translated documents?
Yes. Our translators translate directly into the source document and we are able to maintain the formatting and style of your document with the assistance of our desktop publishing specialists.
How many translators do you assign for a single project?
We typically assign only one translator per source language to ensure consistency of style and terminology. However, if the document size and turn-around time require more than one translator, special measures are taken to use common glossaries, common databases, as well as the expertise of a translation coordinator, all to ensure consistency of the document.
Can I keep track of my translation project?
Yes, you can! You may contact our project manager to check your order’s progress. We will also deliver periodic progress reports on your project by email.
Can I ask for further editing after the order is already concluded?
Yes, you can still ask for further editing of the translation we have delivered even when the order is already concluded, but added words that need translating might be charged for.
What document formats do you accept?
Here at CCJK, we accept all file formats. Thus, you don’t have to worry about converting your files into any specific format before sending us for translation. Moreover, you can customize your order by designating any readable format of the file that you want us to deliver in. The most common formats include but are not limited to DOC, DOCX, PDF, XLSX, XLSM, XLSB, XLS, HTM, HTML, MHT, MHTML, XML, TTX, TXML, etc.
How long will you take to translate my documents?
Turn-around time can vary based on the workflow as well as on the complexity of the job itself, especially in the case of multilingual projects. On average, our translators translate around 3000 words per day. If you have any questions, please contact us to inquire.
Do you have the resources to meet short deadlines for lengthy projects?
Certainly yes! At CCJK, we have the required resources and expertise to complete your translation projects always on time. Even if you have some extensive projects with tight deadlines, we can assign 2 or more translators and ensure timely completion without affecting the quality.
Is it necessary to submit original documents for translation?
No, your original documents are not required for translation. You can simply send us a scanned copy of your documents through email.
Our clients
World’s top organizations rely on CCJK
+1 925-978-8211
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